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Refund policy

RETURNS

  • We accept returns only in case of damages in-transit or manufacturing defects.

  • Items are returnable only if unused, in the state you received it, and in the original packaging.

  • Items marked as ‘Sale’ cannot be returned

  • Made to  order / Custom Made / Commissioned items cannot be returned. 

  • Please note that most of our pieces are Made to order upon confirmation, with production commencing immediately upon order placement. Consequently, orders cannot be canceled, altered, returned, or refunded.

  • Products must be returned within two weeks from the date of delivery

  • We start manufacturing once we receive the orders. Orders once placed cannot be canceled.

  • Please write to us at hello@raveonvintage.in and state the reason for your return in the email. Please mention your order number in this email as well.

  • All costs of return shipping need to be borne by the purchaser (Unless the order received is defective)

INCORRECT/DAMAGED/DEFECTIVE ITEMS 

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  • Please email us a your order number and details along with a photo of the damage if possible, within 24 hours of receiving the order

  • Returned items must be in their original packaging

  • We are happy to replace or refund any defective items

RETURNING A GIFT

  • We are very sorry that your gift did not work for you. Please email us at hello@raveonvintage.in for assistance in returning the item.

  • You cannot obtain store credit for a returned gift item; however, we can definitely process a gift exchange for you for another item.

REFUNDS PROCESSING:

  • We will process any refunds and/or provide credits after the returned goods have been received in new condition and in the original packaging. Your order total will be refunded, minus costs for shipping and handling each way, within 15 working days after we receive  & check the returned goods.

  • To return/refund an item, please write to us at hello@raveonvintage.in a prompt response is assured to such mails. Alternatively, please whatsapp our concierge on +91-9606813178 which remains open 10 AM- 5 PM India Time, Monday to Saturday. 

IMPORTANT INFORMATION

  • Products purchased under any promotional offer or discounted scheme cannot be exchanged.

  • An order cannot be canceled once it has been shipped OR after 24 hours of placing the order

  • Returned items must be in new condition and in the original packaging.

  • Modification of Terms and conditions of Exchanges and Returns policy - www.raveonvintage.in may at any time modify the User Agreement without any prior notification to you. Management decision of the www.raveonvintage.in would be the final decision Subsequent to any modification of the User Agreement; In the event the modified User Agreement is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified User Agreement.